OUR WARRANTY

Warranty will be granted to the original purchaser and must furnish proof of purchase.

FACTORY FRAMES/FORKS have a 1 year warranty

ALL SUSPENSION FORKS AND OTHER COMPONENTS are covered by the manufacturer’s warranty.

LABOR for frames and forks have a 1 year warranty and all other parts have a 30 day labor warranty.

 

LIMITATIONS AND EXCLUSIONS

The manufacturer’s obligation under this warranty shall be limited to repairing the product, or at the manufacturer’s discretion, replace these part with a new or refurbished parts.

The limited warranty does not cover damages caused by modification made on the unit, normal wear and tear, improper assembly/maintenance, or any rust/corrosion that occurs after the buyer receives the product. The warranty does not apply to damage due to accident, abuse, misuse, neglect or theft.
Repaired or replaced products are covered for the remainder of the original warranty period.

The manufacturer is not liable to cover shipping cost for any return/replacement delivery, unless the damage occurs prior to the original unit leaving the manufacturer’s warehouse.

 

SUBMIT A CLAIM

Please follow the following steps if you believe you have a valid warranty claim:

Email the following information to our customer service: customerservice@factoryusa.bike

Subject – FACTORY Bikes Warranty Claim

Bike Information – Model / Size

Your Name

Address

Email

Daytime Phone Number

Clear images showing;

Area of bicycle with manufacturing defect

Serial number (can be found under the bottom bracket)

Complete assembled bike

Proof of purchase: Receipt/Invoice